How to book a visit

Step 1: If you are a new client please visit the New Client Intake page and fill out the information. We will contact you via phone or email to answer any questions you have and schedule a Meet and Greet.

Step 2: Once we have made contact we will add you to our Client Portal. We ask that you fill out your information as well as the instructions for taking care of your kitty. Please be as specific as possible. Once a Meet and Greet is booked you will be able to book future visits with us. All visits are pending until the Meet and Greet is completed.

Step 3: We offer three lengths of visits, a 20 minute, a 40 minute visit, and a 60 minute visit. If your cat has medical needs you can select from the medical option, in the drop down menu that best suits your needs . You can choose up to 4 visits per day. Visits are completed within the time block chosen. Our Morning visits are completed between 7 am- 11 am. Our Evening visits are completed between 4 pm-8 pm. Our anytime visits can be completed anytime between 7 am-8 pm. Cats with time sensitive medical needs will be noted for specific time visits.

Step 4: Once you have put in your request, it will be reviewed. If we are unable to process your visit or have questions about your booking we will contact you. All visits that have been booked will receive an email and an invoice will be available in the portal. 

Step 5: We require a 50% payment of services booked by 7am two days before the date before the first visit. If there have been any changes to your service this will be reflected in your bill at the end of service. In the case of a credit, no refund will be given, any credits will be applied to future invoices. Payments are completed by the client within the portal. The credit card on file is not automatically charged. Any unpaid invoices 14 days after the completion of service will be force charged to the credit card on the client’s profile. Force charged payments will be taken on the 1st and 15th of every month with a 15% late payment fee of the invoice balance. Tips are distributed amongst the sitters who completed your visits by percentage of times they did the visit.

Cancellation Policy

We understand that plans can unexpectedly change at the last moment. However, regardless of the reason, cancellations of visits booked within 48 hours of the visits at 7am on the day (booked regardless if it is a Morning, Anytime, or Evening visit) will be charged in full. Cancellations can be made within business hours (7am-8pm.) Any visits cancelled outside of business hours will be recorded for the next business day

Visits changed to a different time within a day, or to a visit type are not considered a cancelation, where as visits “moved” to a new day are considered a canceled visit if it is within the 48 hours.

Example:

Cancellation request received on Monday at 5:00pm for a Thursday Morning visit = No charge.

Cancellation request received Monday at 5:00pm for a Wednesday Morning visit = Full charge